Rates and Policies
RATES & POLICIES
On the initial phone call or email I am happy to BRIEFLY (5-10 minutes max) discuss the scope of your needs and schedule an appointment.
My hourly rate is $90 with a minimum of one hour. Clients located over 1.5 hrs away will require higher minimums. Payment is due at time of service via check, cash or Paypal. Remote and phone support is available starting with a 30 minute minimum, 15 minute increments thereafter. Prepayment is required, see Service Blocks purchasing section below. Email support for existing clients is charged in 15 minute blocks.
While my success rate is exceptionally high, The Mac Doctor, Inc. makes no guarantees and operates on a best effort basis, payment is due at time of service regardless of outcome.
Within 45 minutes of my location there are no travel charges. For locations further out, travel is $45/hour.
Note: Products sold through The Mac Doctor, Inc. that do not bear the Apple Brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products.
Policy
Ultimately, it is YOUR responsiblity to have reliable copies of your data and programs on other media, be that an external hard drive, burned CDs and DVDs, or a Server. While I make every effort to be meticulous with your important data, please understand that sometimes hard drives fail and data becomes corrupted to the point where only companies such as DriveSavers can potentially succeed at recovery.
I endeavor to do my work quickly and efficiently, but, be prepared for the possibility that more time will be required than originally thought. Not infrequently, there is more wrong with a machine than is evident from the information provided during the phone call—either the client did not know it would be important information to convey or they just were not aware of the additional problems. So, please budget more time and money than you think it might take.
Please do not lightly cancel or reschedule an appointment, but if you MUST, please be considerate and give at least 24 hours notice. As a one person business, I go to a lot of trouble to schedule my clients efficiently, and your efforts to be on time will help a great deal.
